Oxford Nanopore Support
Community support
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Contact support
You can contact our Customer Services and Technical Services teams round the clock using the contact support function.
FAQs
Approved partners(1 FAQ)
Orders(9 FAQs)
Payments and finance(2 FAQs)
Flow cell and devices returns(2 FAQs)
Warranty and storage(3 FAQs)
Shipping and delivery(2 FAQs)
General Lab Practice(6 FAQs)
General Library Prep FAQs(9 FAQs)
Kit Descriptions and Use(16 FAQs)
Extraction and Input(9 FAQs)
Rapid Kits(6 FAQs)
Ligation-Based Kits(8 FAQs)
- Should I use the Short Fragment Buffer (SFB) or the Long Fragment Buffer (LFB)?
- Do I have to use SPRI beads for the purification step during library prep?
- Why is a clean-up step required after the DNA repair and end-prep for NBD114.24, but not for NBD114.96?
- Can I use DNA T4 Ligase instead of Blunt T/A for the native barcode ligation?
- My EDTA vial ran out what can I do?
RNA and cDNA(17 FAQs)
General Flow Cell FAQs(7 FAQs)
Light shields(13 FAQs)
Flongle Flow Cells(4 FAQs)
MinION/GridION Flow Cells(4 FAQs)
General Device FAQs(5 FAQs)
MinION Mk1B(8 FAQs)
Mk1C(7 FAQs)
MinION Mk1D(16 FAQs)
GridION(3 FAQs)
P2 Solo(9 FAQs)
P2 Integrated(7 FAQs)
MinKNOW
Installation and Setup(12 FAQs)
Sequencing(10 FAQs)
Post Run(13 FAQs)
Adaptive Sampling(7 FAQs)
- What is adaptive sampling (formerly referred to as "read until")?
- How many more bases on target can I get when using adaptive sampling?
- How can I determine the number of reads that are being rejected due to adaptive sampling?
- Which file formats does MinKNOW expect in order to run adaptive sampling?
- What factors affect whether I will see an improvement with adaptive sampling?
EPI2ME Desktop Application
General EPI2ME FAQs(2 FAQs)
Installation and Updating(8 FAQs)
Running and Managing Workflows(15 FAQs)
- How do I open the EPI2ME Desktop Application when using Ubuntu?
- At what point of the sequencing should I use the EPI2ME Desktop Application?
- Can I run workflows on my GridION or PromethION?
- Where can I find example data files to test the workflows on my computer?
- How do I find the output location from running a workflow?
Getting started
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Your first experiment
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The Nanopore Community
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Managing your devices and account
Find out more)