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FAQs
My Account(2 FAQs)
My Orders(6 FAQs)
Approved Partners(1 FAQs)
Shipping and Delivery(2 FAQs)
Warranty and Storage(3 FAQs)
Flow Cell and Device Returns(2 FAQs)
Payments and Finance(2 FAQs)
Software(67 FAQs)
- My experiment randomly stopped acquiring data during the run
- How do I check if my pod5 file was generated using the 4 kHz or 5 kHz sampling rate?
- What version of MinKNOW was my pod5 file generated with?
- What folder are my reads in?
- What data are in the pings sent to Oxford Nanopore?
EPI2ME(17 FAQs)
- My reads aren't uploading to EPI2ME, what can I do?
- Are EPI2ME servers regularly scanned for vulnerabilities and weaknesses?
- Where are the EPI2ME servers that actually perform the analysis located?
- What happens to the data on EPI2ME after the analysis is complete?
- Is the data safe on EPI2ME?
MinKNOW(14 FAQs)
- Is it possible to run MinKNOW local basecaller on existing data sets?
- Where can I find MinKNOW and other software downloads?
- What does MinKNOW™ do?
- What are the colours shown in the MinKNOW™ "Channels Panel" indicating?
- Can I remove the flow cell when MinKNOW™ is on the "finishing" step?
Guppy(8 FAQs)
- Custom Barcodes being rejected by Guppy barcoder due to File Encoding type. How do I resolve this?
- Can I call short reads with stand-alone Guppy?
- Why do I get slightly different results from Guppy when I run on different platforms or with different GPUs?
- What Guppy errors would appear when the computer memory is insufficient?
- How many CPU threads does Guppy use when basecalling?
Devices(8 FAQs)
- How do I store my device?
- What is the throughput for different sequencing devices?
- Why do I need a 1 TB SSD? Can I use an HDD or something smaller?
- Can I use an uninterruptible power supply (UPS) with my device?
- What are the recommended temperature and humidity ranges for proper PromethION function?
MinION(7 FAQs)
- I’m unable to use my external SSD with MinKNOW for Mac
- How do I connect my MinION Mk1B to a laptop that only supports USB-C (e.g., Apple MacBook)?
- Is a stable internet connection required throughout a MinION sequencing run?
- Can I run the MinION on any PC or laptop?
- I have my MinION, what do I do now?
VolTRAX(6 FAQs)
GridION(4 FAQs)
PromethION(9 FAQs)
- Is my PromethION A-series / A100 Data Acquisition Unit on the correct mains power?
- PromethION A100 / A-Series Firmware Update to Prevent Data loss
- What is the PromethION?
- Can I install 3rd party software on the PromethION?
- What computer specifications are required to run the PromethION?
P2 Solo(9 FAQs)
- My P2 Solo is randomly disconnecting during my sequencing experiment
- What do the lights on my P2 Solo mean?
- How many flow cells can I run on a GridION and P2 solo simultaneously?
- Can I plug two P2 Solo devices into a GridION at the same time?
- Can I plug a P2 Solo into a PromethION 24/48 Data Acquisition Unit as the compute?
Library prep(56 FAQs)
- How important are the Eppendorf DNA LoBind® 1.5 ml tubes?
- What does it mean if pores are becoming saturated?
- What are the 16S sequencing primers?
- What is the concentration of Lambda?
- Is the barcoding kit compatible with cDNA libraries?
VolTRAX Library prep(5 FAQs)
Cas9(11 FAQs)
- Which Cas9 targeting approach should I use?
- What’s the purpose of the dephosphorylation of the genomic DNA in Cas9 targeted sequencing?
- What enables CRISPR/Cas9-mediated targeting and cleavage?
- What are the storage conditions for crRNAs and tracrRNAs?
- What are the requirements of the input DNA for a Cas9-targeted sequencing experiment?
Flow cells(12 FAQs)
- How do I empty the waste channel?
- What is the purpose of the Flow cell Priming Kit XL (EXP-FLP004-XL)?
- What should I do if most of my pores are "unavailable"?
- Is it normal to have tiny air bubbles appearing late into a sequencing run?
- What is the warranty period on my flow cells?
MinION/GridION(2 FAQs)
Flongle(3 FAQs)
PromethION(3 FAQs)
Light Shields(12 FAQs)
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