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My Account(2 support articles)
My Orders(5 support articles)
Approved Partners(1 support articles)
Shipping and Delivery(2 support articles)
Warranty and Storage(3 support articles)
Flow Cell and Device Returns(2 support articles)
Payments and Finance(2 support articles)
- How do I check if my pod5 file was generated using the 4 kHz or 5 kHz sampling rate?
- What version of MinKNOW was my pod5 file generated with?
- What folder are my reads in?
- What data are in the pings sent to Oxford Nanopore?
- Can I get my sequencing data in FASTQ format?
EPI2ME(17 support articles)
- My reads aren't uploading to EPI2ME, what can I do?
- Are EPI2ME servers regularly scanned for vulnerabilities and weaknesses?
- Where are the EPI2ME servers that actually perform the analysis located?
- What happens to the data on EPI2ME after the analysis is complete?
- Is the data safe on EPI2ME?
MinKNOW(14 support articles)
- Is it possible to run MinKNOW local basecaller on existing data sets?
- Where can I find MinKNOW and other software downloads?
- What does MinKNOW™ do?
- What are the colours shown in the MinKNOW™ "Channels Panel" indicating?
- Can I remove the flow cell when MinKNOW™ is on the "finishing" step?
Guppy(8 support articles)
- Custom Barcodes being rejected by Guppy barcoder due to File Encoding type. How do I resolve this?
- Can I call short reads with stand-alone Guppy?
- Why do I get slightly different results from Guppy when I run on different platforms or with different GPUs?
- What Guppy errors would appear when the computer memory is insufficient?
- How many CPU threads does Guppy use when basecalling?
- How do I store my device?
- What is the throughput for different sequencing devices?
- Why do I need a 1 TB SSD? Can I use an HDD or something smaller?
- Can I use an uninterruptible power supply (UPS) with my device?
- What are the recommended temperature and humidity ranges for proper PromethION function?
MinION(6 support articles)
VolTRAX(6 support articles)
GridION(4 support articles)
PromethION(8 support articles)
- PromethION A100 / A-Series Firmware Update to Prevent Data loss
- What is the PromethION?
- Can I install 3rd party software on the PromethION?
- What computer specifications are required to run the PromethION?
- What are the PromethION’s technical specifications, i.e. footprint, storage space, RAM, etc?
P2 Solo(9 support articles)
- My P2 Solo is randomly disconnecting during my sequencing experiment
- What do the lights on my P2 Solo mean?
- How many flow cells can I run on a GridION and P2 solo simultaneously?
- Can I plug two P2 Solo devices into a GridION at the same time?
- Can I plug a P2 Solo into a PromethION 24/48 Data Acquisition Unit as the compute?
Mk1C(7 support articles)
- How important are the Eppendorf DNA LoBind® 1.5 ml tubes?
- What does it mean if pores are becoming saturated?
- What are the 16S sequencing primers?
- What is the concentration of Lambda?
- Is the barcoding kit compatible with cDNA libraries?
VolTRAX Library prep(6 support articles)
Cas9(11 support articles)
- Which Cas9 targeting approach should I use?
- What’s the purpose of the dephosphorylation of the genomic DNA in Cas9 targeted sequencing?
- What enables CRISPR/Cas9-mediated targeting and cleavage?
- What are the storage conditions for crRNAs and tracrRNAs?
- What are the requirements of the input DNA for a Cas9-targeted sequencing experiment?
- How do I empty the waste channel?
- What is the purpose of the Flow cell Priming Kit XL (EXP-FLP002-XL)?
- Which pore type is used for FLO-MINSP6?
- What should I do if most of my pores are "unavailable"?
- Is it normal to have tiny air bubbles appearing late into a sequencing run?
MinION/GridION(2 support articles)
Flongle(3 support articles)
PromethION(3 support articles)
Light Shields(12 support articles)
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