Oxford Nanopore Support | Oxford Nanopore Technologies

Community support

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Contact support

You can contact our Customer Services and Technical Services teams round the clock using the contact support function.

What payment methods do you accept?

What payment methods do you accept?

During the checkout page, you will have the option to pay via credit/debit card or purchase order.

What is a purchase order?

A purchase order is an official form from your organisation that confirms that payment will be made based on the invoice you receive from Oxford Nanopore.

You can find our purchase order guide here.

Where can I get a purchase order?

Your finance or accounts team will be able to help you with the purchase order.

What currencies do you accept?

The Nanopore Store operates in USD $, GBP £, EUROS €, and Japanese Yen ¥.

Credit/debit card payments

We regret to inform that we do not accept American Express cards.

Please note that if you are paying by credit or debit card, your payment will be made upfront after order placement.

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