Oxford Nanopore Support | Oxford Nanopore Technologies
Community support
![a member of the Nanopore support team aiding a customer at a conference](https://a.storyblok.com/f/196663/328x143/0198140ca8/support-prebody.webp/m/filters:format(webp))
Contact support
You can contact our Customer Services and Technical Services teams round the clock using the contact support function.
Recover raw reads for Windows | Oxford Nanopore Technologies
Recover raw reads for Windows
If MinKNOW™ ends a run without clearing up correctly, e.g. due to MinKNOW crash or unexpected computer shutdown, raw read data can be left in the C:\data\queued_reads\complete_reads_xxxx
directory without being converted to pod5 files.
These raw data files can be converted into .pod5 files using a command line tool that is packaged within the MinKNOW suite:
1. Navigate to the directory containing the recover_reads executable, usually present at this location - C:\Program Files\OxfordNanopore\MinKNOW\bin
2. This directory should contain the binary file: recover_reads
3. Open up a terminal window by clicking on the search bar, typing in “Command prompt”, then right-clicking on “Run as administrator”.
4. Run the command below: cd C:\Program Files\OxfordNanopore\MinKNOW\bin
5. Run the following command to recover your raw reads: recover_reads.exe "location of your raw reads" --output-directory "location to output your recovered pod5s"
Please Note: The complete_reads_xxx folder should be the one generated during the time of the sequencing run that ended improperly An example command is shown below:
C:\Program Files\OxfordNanopore\MinKNOW\bin>recover_reads.exe
C:\data\queued_reads\complete_reads_xxx --output-directory C:\..\output
Reads will be recovered to the--output-directory
specified. These can then be basecalled using MinKNOW post-run basecalling or Dorado.
Getting started
![](https://a.storyblok.com/f/196663/700x700/9c6d099617/kit.jpg/m/filters:format(webp))
Your first experiment
Find out more![](https://a.storyblok.com/f/196663/208x208/8e8fbddbc2/nanopore-community.png/m/filters:format(webp))
The Nanopore Community
Find out more![](https://a.storyblok.com/f/196663/464x464/8790c5b3e3/minion-hand-loading-flow-cell.jpg/m/filters:format(webp))
Managing your devices and account
Find out more![](https://a.storyblok.com/f/196663/464x464/84ee2196e5/nanopore-technology.jpg/m/filters:format(webp))