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What happens if my Support Plan expires?

What happens if my Support Plan expires?

From January 2026:

  • Support Plans will not be backdated.
  • Devices out of plan for more than 30 days will require a chargeable Health Check and any repairs required will need to be paid for (for GridION/P2i/P24/P48), or a new device purchased (MinION Mk1D/P2 Solo) , before coverage can resume.

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