Oxford Nanopore Support
Support
Talk to us using the support function.
What happens if my Support Plan expires?
What happens if my Support Plan expires?
From January 2026:
- Support Plans will not be backdated.
- Devices out of plan for more than 30 days will require a chargeable Health Check and any repairs required will need to be paid for (for GridION/P2i/P24/P48), or a new device purchased (MinION Mk1D/P2 Solo) , before coverage can resume.