Oxford Nanopore Support | Oxford Nanopore Technologies

Community support

a member of the Nanopore support team aiding a customer at a conference

Contact support

You can contact our Customer Services and Technical Services teams round the clock using the contact support function.

How do I flash a microSD card to reset my Mk1C?

How do I flash a microSD card to reset my Mk1C?

Please see this video for a tutorial on how to flash a microSD card to reset your Mk1C device. You can find the latest images to use, containing the latest versions of MinKNOW available here to download and flash to your microSD card. ​ ​Please ensure that you have backed up your data and collected the log files before attempting the rebuild.

If you don’t have a microSD card then please reach out to technical services, via Live Chat, regarding ordering a microSD card.

Back to devices FAQs

Getting started

Your first experiment

Find out more

The Nanopore Community

Find out more

Managing your devices and account

Find out more

Nanopore technology explained

Find out more

Community posts

Full community members have access to posts and private channels