Oxford Nanopore Support

Support

Subscribe

Can't find the answer you are looking for?

Talk to us using the support function.

I’m unable to factory reset my Mk1C using a microSD card

I’m unable to factory reset my Mk1C using a microSD card

  1. Check what operating system your Mk1C is currently using with the FAQ here. If your Mk1C is using Ubuntu 16.04 (Xenial) you will need to use a specific 16.04->18.04 image due to the limitations of operating system.

  2. Check the operating system in the image matches the current operating system on your Mk1C. (i.e. ‘sdcard_220111-1123_21.11.6_bionic_std_upgd.img’).

  3. Usually failure to recognise the microSD card is due to accidentally missing a step so please confirm all the steps in the tutorial video have been followed.

  4. If your issue is still unresolved then please reach out to our Technical Support team.

Back to devices FAQs