Please note: Local Administrator account privilege is required for full uninstallation and reinstallation of MinKNOW for Mk1D, Mk1B and P2 Solo.

You can download the latest version of the software here.

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For Windows

1. Move reads to another folder, and delete the 'C:\data' folder.
2. Uninstall MinKNOW (please make sure to do a full uninstallation from the drop-down menu during the uninstall process) and Microsoft Visual C++ from your computer's control panel.
3. Delete any previous versions of MinKNOW installer that could be in your downloads folder (please check other folders for any previous installers).
4. Click Start, type "%appdata%" (without quotes), and press enter. In the window that opens, please delete the "minknow" folder.
5. Reboot your computer then re-download and install the MinKNOW software. During installation please select to do a 'full installation'.

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For MacOS

1. Download the MinKNOW .dmg file.
2. Remove /Applications/MinKNOW.app .
3. Remove the /Library/LaunchDaemons/mk_manager_svc.plist or /Library/LaunchDaemons/com.nanoporetech.minknow.core.plist files (there may only be one of these, depending on the version installed).
4. Restart your Mac, then re-download and install the MinKNOW software.

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For Linux

1. Open terminal (Ctrl + Alt + T)
2. Enter these commands one by one and press "Y" when required.

sudo apt purge ont-standalone-minknow-release
sudo apt autoremove

3. Follow the instructions here to install MinKNOW.