Oxford Nanopore Support

Support

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Contact support

You can contact our Customer Services and Technical Services teams round the clock using the contact support function.

FAQs

Customer supportLibrary prepFlow cellsDevicesSoftware

Onboarding(1 FAQ)

Approved partners(1 FAQ)

Orders(9 FAQs)

Payments and finance(2 FAQs)

Flow cell and devices returns(2 FAQs)

Warranty and storage(3 FAQs)

Shipping and delivery(2 FAQs)

My Account(6 FAQs)

General Lab Practice(6 FAQs)

General Library Prep FAQs(9 FAQs)

Kit Descriptions and Use(16 FAQs)

Extraction and Input(9 FAQs)

Rapid Kits(6 FAQs)

Ligation-Based Kits(8 FAQs)

RNA and cDNA(17 FAQs)

Kit Contents and Composition(9 FAQs)

General Flow Cell FAQs(8 FAQs)

Light shields(13 FAQs)

Flongle Flow Cells(4 FAQs)

MinION/GridION Flow Cells(4 FAQs)

PromethION Flow Cells(3 FAQs)

General Device FAQs(5 FAQs)

MinION Mk1B(8 FAQs)

MinION Mk1C(10 FAQs)

MinION Mk1D(16 FAQs)

GridION(3 FAQs)

P2 Solo(8 FAQs)

P2 Integrated(7 FAQs)

PromethION 24/48(12 FAQs)

MinKNOW

Installation and Setup(12 FAQs)

Sequencing(10 FAQs)

Post Run(13 FAQs)

Adaptive Sampling(7 FAQs)

EPI2ME Desktop Application

Data Analysis(14 FAQs)

Getting started

An ONT library preparation kit box

Your first experiment

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The Nanopore Community

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A scientist's hand, loading a flow cell into a MinION

Managing your devices and account

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A graphic depicting a nanopore

Nanopore technology explained

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Community posts

Full community members have access to posts and private channels