Oxford Nanopore Support
open menu
![a member of the Nanopore support team aiding a customer at a conference](https://a.storyblok.com/f/196663/328x143/0198140ca8/support-prebody.webp/m/filters:format(webp))
Contact support
You can contact our Customer Services and Technical Services teams round the clock using the contact support function.
What is basecalling?
What is basecalling?
The process of basecalling involves reading the signal data and converting this into fastq files containing the nucleotide sequences and associated quality scores from the sequenced molecule. It is also possible to store basecalled reads in BAM format directly from MinKNOW.
You can find out more about basecalling in out Data Analysis Guide here.
Getting started
![](https://a.storyblok.com/f/196663/700x700/9c6d099617/kit.jpg/m/filters:format(webp))
Your first experiment
Find out more![](https://a.storyblok.com/f/196663/208x208/8e8fbddbc2/nanopore-community.png/m/filters:format(webp))
The Nanopore Community
Find out more![](https://a.storyblok.com/f/196663/464x464/8790c5b3e3/minion-hand-loading-flow-cell.jpg/m/filters:format(webp))
Managing your devices and account
Find out more![](https://a.storyblok.com/f/196663/464x464/84ee2196e5/nanopore-technology.jpg/m/filters:format(webp))