Oxford Nanopore Support | Oxford Nanopore Technologies

Community support

Subscribe
a member of the Nanopore support team aiding a customer at a conference

Contact support

You can contact our Customer Services and Technical Services teams round the clock using the contact support function.

Nanopore quote link not working

Why does the link in my quote not work?

If the link in your quote fails to take you to the checkout page, it might be that your quote has expired.

You can check the expiry date at the top of your quote as shown below:

nanopore quote expiry date

If your quote has recently expired (within 3 months), please contact us. It may be possible for us to provide an updated quote with a 30-day extension from the expiry date.

Back to customer-support FAQs

Getting started

Your first experiment

Find out more

The Nanopore Community

Find out more

Managing your devices and account

Find out more

Nanopore technology explained

Find out more

Community posts

Full community members have access to posts and private channels