Oxford Nanopore Support
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You can contact our Customer Services and Technical Services teams round the clock using the contact support function.
My screen appears to be frozen or missing features.
My screen appears to be frozen or missing features.
Please try refreshing the screen by pressing Ctrl + R to see if this resolves the issue. If this fails then please try fully rebooting the compute.
If both of these steps fail to resolve the issue you can reach out to our support team.
Getting started
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