Oxford Nanopore Support | Oxford Nanopore Technologies
Community support
Breadcrumb navigation
- Home
- Support
- Library prep
- Extraction and Input
- Community support
open menu
![a member of the Nanopore support team aiding a customer at a conference](https://a.storyblok.com/f/196663/328x143/0198140ca8/support-prebody.webp/m/filters:format(webp))
Contact support
You can contact our Customer Services and Technical Services teams round the clock using the contact support function.
What shearing methods are available for gDNA fragmentation?
What shearing methods are available for gDNA fragmentation?
Mechanical shearing of sample inputs using Covaris g-TUBEs is an optional step before the library preparation.
Enzymatic shearing is an integral step in our Rapid approach, see the technical document for more details.
We provide guidance and information on additional shearing methods that have been validated by our teams in our Optional fragmentation of gDNA page.
We recommend always following the guidance in our protocols for the correct practice when using our products.
Getting started
![](https://a.storyblok.com/f/196663/700x700/9c6d099617/kit.jpg/m/filters:format(webp))
Your first experiment
Find out more![](https://a.storyblok.com/f/196663/208x208/8e8fbddbc2/nanopore-community.png/m/filters:format(webp))
The Nanopore Community
Find out more![](https://a.storyblok.com/f/196663/464x464/8790c5b3e3/minion-hand-loading-flow-cell.jpg/m/filters:format(webp))
Managing your devices and account
Find out more![](https://a.storyblok.com/f/196663/464x464/84ee2196e5/nanopore-technology.jpg/m/filters:format(webp))