The logs produced by MinKNOW when using MinKNOW Standalone for MinION Mk1D, MinION Mk1B or PromethION 2 Solo can be found in the following default locations:

Windows: C:\data\logs\

Mac: /var/log/MinKNOW/

Ubuntu: /var/log/minknow/

The Dorado basecall server logs generated by MinKNOW during live or post-run basecalling can be found in the following default locations:

Windows: C:\data\dorado_logs\

Mac: /var/log/MinKNOW/dorado/

Ubuntu: /var/log/dorado/

Please zip the whole folders of MinKNOW and Dorado logs, and submit both sets for review.

Note: On Windows, if you have set MinKNOW to output sequencing data to a non-default location, the logs will be in the 'logs' and 'dorado_logs' subdirectories of your output folder.

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On our integrated compute devices (e.g. GridION, PromethION 24, PromethION 2 Integrated, MinION Mk1C), the logs can be exported from the UI by navigating to Host Settings > Help and selecting Export under Export Logs, as described in this FAQ. The exported logs are saved to this location:

/data/logs

If the GUI is inaccessible and you have access to the terminal locally or via SSH, you can export the logs to the same location with the following command: sudo /opt/ont/mooneye/bin/ont-mooneye-save-logs .