What is the warranty on my Flow cells?

The flow cell check (performance qualification) returning the pore count should be performed immediately before sequencing, rather than on receipt of the flow cell.

The warranty period commences from the delivery date and any warranty failures should be reported within 2 business days. The table below highlights the warranty period for various types of flow cells.

Note: The warranty applies only to flow cell checks performed before the first sequencing run on the flow cell. It does not apply to flow cell checks performed after sequencing and washing with the Flow Cell Wash Kit.

How should I store my Flow cells?

All flow cells should be stored at 2-8°C from receipt to ensure optimal performance.

Caution: Flow cells do not tolerate freezing temperatures even for short period of time and users should take care not allow flow cells to come into direct contact with frozen temperature elements (e.g. the back panel of a refrigerator or frozen cool packs).