Oxford Nanopore Support
Community support
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Contact support
You can contact our Customer Services and Technical Services teams round the clock using the contact support function.
Flow Cell returns
Flow cell returns
Flow cells can be returned for free to be recycled as part of our social and environmental responsibilities here.
Flushing your flow cells is no longer required.
Flow cell return bags are shipped to customers to facilitate a simple return.
Once you have fully utilised your flow cells, please place your used flow cells in the returns bag.
Scan the QR code for information on how to arrange a collection.
Additional flow cell bags can be requested here.
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If you are having problems with the collection process, please contact Support.
Getting started
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Your first experiment
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The Nanopore Community
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Managing your devices and account
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