Oxford Nanopore Support | Oxford Nanopore Technologies

Community support

a member of the Nanopore support team aiding a customer at a conference

Contact support

You can contact our Customer Services and Technical Services teams round the clock using the contact support function.

How quickly do I need to put the light shield on my flow cell?

How quickly do I need to put the light shield on my flow cell?

Internal experiments have shown as little as 10 mins of exposure to light is enough to affect the output of MinION R10.4.1 flow cells with a short read library. We recommend to ensure the light shield is applied to the flow cell immediately after loading the library for maximum benefit.

Back to flow-cells FAQs

Getting started

Your first experiment

Find out more

The Nanopore Community

Find out more

Managing your devices and account

Find out more

Nanopore technology explained

Find out more

Community posts

Full community members have access to posts and private channels