Oxford Nanopore Support | Oxford Nanopore Technologies

Community support

a member of the Nanopore support team aiding a customer at a conference

Contact support

You can contact our Customer Services and Technical Services teams round the clock using the contact support function.

What do the lights on my P2 Solo mean?

What do the lights on my P2 Solo mean?

From MinKNOW version 23.04 you will find the following LED patterns on your P2 Solo device.

Device ready - no flow cells inserted All five LEDs are solid white in colour

solid white

Flow cell inserted All five LEDs are solid blue in colour

solid blue

Data acquisition in progress (including hardware and flow cell check) All five LEDs scroll green from left to right

scrolling green

Temperature warning All five LEDs flash yellow

If you observe this please check your FC/CTC heat pad, that the device is within ambient temperature range operating range (+18°C to +23°C) with 30cm clearance all around the instrument and away from direct sunlight. Then reinsert your flow cell and perform a platform QC to check the temperature control. ​ Please reach out to customer support if you continue to see this pattern.

flashing_yellow

MinKNOW script error All five LEDs flash red

Flashing alert that indicates that the script running as encountered and error and stopped.

Please reach out to customer support if you continue to see this pattern.

flashing red

Data transfer too slow between P2 solo and attached compute All five LEDs flash blue

If you see this, please ensure you’re using the included USB-C cable (‘labelled P2’) and that you’ve inserted your cable into a super speed compatible port (USB 3.0 or greater). Additionally, please ensure no unnecessary USB devices are plugged into your compute.

flashing blue

Script ended successfully All five LEDs are solid green in colour

solid green

Back to devices FAQs

Getting started

Your first experiment

Find out more

The Nanopore Community

Find out more

Managing your devices and account

Find out more

Nanopore technology explained

Find out more

Community posts

Full community members have access to posts and private channels