Oxford Nanopore Support
Community support
)
Contact support
You can contact our Customer Services and Technical Services teams round the clock using the contact support function.
What data are in the pings sent to Oxford Nanopore?
What data are in the pings sent to Oxford Nanopore?
The device software only pings back run metrics and diagnostic instrument data such as heatsink temperature, ASIC temperature, and total pore numbers available in the flow cell.
This instrument data could potentially be used to investigate problems or improve our products.
Biological data are not pinged back, as specified in the Nanopore Terms and Conditions.
MinKNOW software does not store any data - the data are stored by default in the local machine on which MinKNOW is installed or in a user-specified location.
Getting started
)
Your first experiment
Find out more)
The Nanopore Community
Find out more)
Managing your devices and account
Find out more)