Oxford Nanopore Support

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Contact support

You can contact our Customer Services and Technical Services teams round the clock using the contact support function.

How do I store my device?

How do I store my device?

All of Oxford Nanopores devices should be stored at normal room temperature (18°C-25°C).

Please visit the Nanopore store for more storage instructions.

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Getting started

Your first experiment

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The Nanopore Community

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Managing your devices and account

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Nanopore technology explained

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Community posts

Full community members have access to posts and private channels