Please see this video for a tutorial on how to flash a microSD card to reset your Mk1C device.

You can find the latest images to use, containing the latest versions of MinKNOW available here to download and flash to your microSD card. ​ ​Please ensure that you have backed up your data and collected the log files before attempting the rebuild.

If you don’t have a microSD card then please reach out to technical services, via Live Chat, regarding ordering a microSD card.