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Contact support
You can contact our Customer Services and Technical Services teams round the clock using the contact support function.
Why is a sequencing kit in Early Access?
Why is a sequencing kit in Early Access?
We aim to get our latest and best products into customer hands as soon as possible. This allows you to get the most out of your products, while providing us with the feedback and information to improve your experience.
These products are undergoing final validation and stability testing; therefore, they could be subject to change with shorter notification periods and have a warranty of ≥1 month.
Please consult each products store page for specific information.
Getting started
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Your first experiment
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The Nanopore Community
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Managing your devices and account
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