Oxford Nanopore Support
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Contact support
You can contact our Customer Services and Technical Services teams round the clock using the contact support function.
Can I use a USB-A cable or my own USB-C cable with the P2 Solo?
Can I use a USB-A cable or my own USB-C cable with the P2 Solo?
Please use our validated, USB-C cable that has ‘P2’ at the head and tail of the cable. This is included in the box.
If your computer does not have a type-C port, please request a type-A cable your technical services representative. The ONT provided cables have been validated. Alternative, off-the-shelf cables have not been validated and could lead to a communication issue.
Getting started
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Your first experiment
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The Nanopore Community
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Managing your devices and account
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