Oxford Nanopore Support | Oxford Nanopore Technologies
Community support
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Contact support
You can contact our Customer Services and Technical Services teams round the clock using the contact support function.
Flow Cell returns | Oxford Nanopore Technologies
Flow cell returns
Flow cells can be returned for free to be recycled as part of our social and environmental responsibilities here.
Once you have finished with your flow cells, please follow one of the two options below:
Flow cell bag option
Place your used flow cell into the flow cell bag and scan the QR code for information on how to arrange a collection.
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Flow cell box option
Flow cell boxes can be requested and are used in the same way as the bags: simply place them inside the flow cell box and arrange a collection here.
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If you are having problems with the collection process, please use the contact support button located at the top of the page.
Getting started
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Your first experiment
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The Nanopore Community
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Managing your devices and account
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