Northern Nanopore
Oxford Nanopore Technologies acquired Northern Nanopore Instruments (NNi) in November 2023.
Existing NNi customers
If you are an existing NNi customer, answers to commonly asked questions can be found in our FAQs below.
FAQs
1. How can I access flow cells and consumables for my Spark-E2 system following the wind down of NNi sales?
Detailed CAD drawings for flow cells and related consumables are available in the publication from Waugh, M. et al. Nat. Protoc. (2020).
2. I need to move my Spark-E2 control software to a new computer, how can I get an activation code?
For activation codes, please contact Vincent Tabard-Cossa.
3. I use Nanolyzer for my data analysis. What are my options following the November deactivation of the license server?
The following open-source tools are available for data analysis.
4. I am having trouble with the fabrication of nanopores using controlled breakdown (CBD). Who should I contact?
You can find a wealth of information on CBD in the paper by Waugh, M. et al. Nat. Protoc. (2020) and in the webinar: solid-state nanopore fabrication using controlled breakdown. If you cannot find your answer there, please contact Vincent Tabard-Cossa.
5. Is it possible to purchase the Spark-E2 system for nanopore fabrication?
It is not currently possible to buy this system. For further information, please see the publication from Waugh, M. et al. Nat. Protoc. (2020).
