Oxford Nanopore Support
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You can contact our Customer Services and Technical Services teams round the clock using the contact support function.
How do I export logs from my device?
How do I export logs from my device?
To export logs to the /data/logs directory on please navigate in the GUI to Host Settings > Help and select Export under Export Logs.
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The logs will be downloaded as a TGZ file in the /data/logs directory.
Once the logs have been generated into a TGZ file, you can navigate to the File Manager to transfer the logs onto a USB drive or connect to your device and transfer the files directly onto another computer.
You can also manually export the logs following the instructions in this FAQ.
Getting started
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Managing your devices and account
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