Oxford Nanopore Support
Community support
)
Contact support
You can contact our Customer Services and Technical Services teams round the clock using the contact support function.
Why is my order pending?
Why is my order pending?
Not sure about the 'Pending' status on your order? This usually means our Order Team has not yet reviewed your order, rest assured, they will!
In certain instances, we are unable to accept the purchase order document that has been uploaded. If that is the case, our Order Team will be in contact with the person who placed the order as soon as possible, to discuss and resolve it.
Your order status will be updated, and be dispalyed in your My Account.
Getting started
)
Your first experiment
Find out more)
The Nanopore Community
Find out more)
Managing your devices and account
Find out more)