Support
Contact support
You can contact our Customer Services and Technical Services teams round the clock using the contact support function.
Software: MinKNOW
- Is it possible to run MinKNOW local basecaller on existing data sets?
- Where can I find MinKNOW and other software downloads?
- What does MinKNOW™ do?
- What are the colours shown in the MinKNOW™ "Channels Panel" indicating?
- Can I remove the flow cell when MinKNOW™ is on the "finishing" step?
- How do I set up MinKNOW™ using a proxy?
- Why is MinKNOW showing "Unable to connect to the MinKNOW manager instance"?
- Which file formats does MinKNOW expect in order to run adaptive sampling?
- How do I disable remote access in MinKNOW from another computer or MinKNOW App?
- How do I check what version of MinKNOW™ I have?
- Can I use a GPU with MinKNOW to basecall in real time?
- How do I install MinKNOW™?
- Host is not running MinKNOW
- How to uninstall MinION Software for Mk1b
Getting started
Your first experiment
Find out more
The Nanopore Community
Find out more
Managing your devices and account
Find out more
Nanopore technology explained
Find out moreCommunity posts
Full community members have access to posts and private channels
Getting started
Your first experiment
Find out moreThe Nanopore Community
Find out moreManaging your devices and account
Find out more