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Software: Guppy
- Should I store POD5 files?
- Custom Barcodes being rejected by Guppy barcoder due to File Encoding type. How do I resolve this?
- Can I call short reads with stand-alone Guppy?
- Why do I get slightly different results from Guppy when I run on different platforms or with different GPUs?
- What Guppy errors would appear when the computer memory is insufficient?
- How many CPU threads does Guppy use when basecalling?
- How do I use Guppy to demultiplex my barcoded reads?
- How do I install Stand-alone Guppy?
- Which GPUs are compatible with Guppy?
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Getting started

Your first experiment
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The Nanopore Community
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Managing your devices and account
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