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Contact support

You can contact our Customer Services and Technical Services teams round the clock using the contact support function.

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What folder are my reads in?

The default location for the files is:

Windows: C:\data\

Mac: /Library/MinKNOW/data

Ubuntu: /var/lib/MinKNOW/data/

To find more details about the folder structure please view the installing MinKNOW section of the MinKNOW protocol.

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