Support
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You can contact our Customer Services and Technical Services teams round the clock using the contact support function.
Software: EPI2ME
- My reads aren't uploading to EPI2ME, what can I do?
- Are EPI2ME servers regularly scanned for vulnerabilities and weaknesses?
- Where are the EPI2ME servers that actually perform the analysis located?
- What happens to the data on EPI2ME after the analysis is complete?
- Is the data safe on EPI2ME?
- How do I download the EPI2ME Agent?
- How can I proceed with an EPI2ME blank screen?
- How do I check the version of EPI2ME Agent I am using?
- Why is the report in the EPI2ME Agent 3.0 different from the one on the Portal?
- Where can I find my EPI2ME Agent logs?
- What are queued tasks in EPI2ME Agent 3.0?
- How do I update the EPI2ME Agent?
- How do I create and remove a profile from the EPI2ME Agent 3.0?
- How can I submit a bug report in EPI2ME Agent?
- My Fasta Reference Upload has not been completed in EPI2ME Desktop Agent. What should I do?
- What is EPI2ME?
- Does the EPI2ME Agent 3.0 have Proxy Support?
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Getting started
Your first experiment
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