a member of the Nanopore support team aiding a customer at a conference

Contact support

You can contact our Customer Services and Technical Services teams round the clock using the contact support function.

Contact support

Protocol Builder, Knowledge Base, and Getting Started in the Community

Check out these Getting Started pages in the Community. You will need to register as a guest to access the information:

Protocol builder

Nanopore Learning

Getting Started

Getting started

Your first experiment

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The Nanopore Community

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Managing your devices and account

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Nanopore technology explained

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Community posts

Full community members have access to posts and private channels