Nanopore sequencing offers advantages in all areas of research. Our offering includes DNA sequencing, as well as RNA and gene expression analysis and future technology for analysing proteins.
You can contact our Customer Services and Technical Services teams round the clock using the contact support function.
PromethION Flow Cells should not be QC’ed at the time of delivery.
Please only check a flow cell the day you are planning to load a library. Please let the flow cell come to room temperature for 30 minutes before testing.
If it passes the QC check, please leave the flow cell plugged into the position and load the finished library onto the flow cell while it remains connected to the device.
If the flow cell falls below the 5000-pore warranty level, please follow the troubleshooting steps in this Help Article.