a member of the Nanopore support team aiding a customer at a conference

Contact support

You can contact our Customer Services and Technical Services teams round the clock using the contact support function.

Contact support

How do I store my flow cells?

MinION Flow Cells and PromethION Flow Cells in the new foil packaging can be stored in a cool dry place for 4 weeks.

When storing for longer, between 2 °C and 8 °C is recommended.

Flongle Flow Cells can be stored, unopened, at 2-8 °C for four weeks.

Flow cells are irreversibly damaged when frozen.

Upon receipt please visually inspect the packaging without opening the pouch and report any issues within 2 days of delivery.

Please remember to QC the flow cells before use and report any issues within 2 days of QC.

Flow cells should be used and returned within 12 weeks as per our Terms and Conditions.

Information regarding the returns process can be found here.

When you check your flow cell if it looks like there is liquid condensation inside the packaging, this is purely a cosmetic issue and does not affect flow cell performance.

Our packaging contains moisture control technology that ensures the flow cells are environmentally controlled during shipping and storage.

Getting started

Your first experiment

Find out more

The Nanopore Community

Find out more

Managing your devices and account

Find out more

Nanopore technology explained

Find out more

Community posts

Full community members have access to posts and private channels