Nanopore sequencing offers advantages in all areas of research. Our offering includes DNA sequencing, as well as RNA and gene expression analysis and future technology for analysing proteins.
You can contact our Customer Services and Technical Services teams round the clock using the contact support function.
MinION Flow Cells and PromethION Flow Cells in the new foil packaging can be stored in a cool dry place for 4 weeks.
When storing for longer, between 2 °C and 8 °C is recommended.
Flongle Flow Cells can be stored, unopened, at 2-8 °C for four weeks.
Upon receipt please visually inspect the packaging without opening the pouch and report any issues within 2 days of delivery.
Please remember to QC the flow cells before use and report any issues within 2 days of QC.
Flow cells should be used and returned within 12 weeks as per our Terms and Conditions.
Information regarding the returns process can be found here.
When you check your flow cell if it looks like there is liquid condensation inside the packaging, this is purely a cosmetic issue and does not affect flow cell performance.
Our packaging contains moisture control technology that ensures the flow cells are environmentally controlled during shipping and storage.