Support
Contact support
You can contact our Customer Services and Technical Services teams round the clock using the contact support function.
Flow cells:
- How do I empty the waste channel?
- What is the purpose of the Flow cell Priming Kit XL (EXP-FLP004-XL)?
- What should I do if most of my pores are "unavailable"?
- Is it normal to have tiny air bubbles appearing late into a sequencing run?
- What is the warranty period on my flow cells?
- How to proceed if my flow cell has a bubble?
- My library isn't going down the SpotOn port, why?
- Is my flow cell FLO-MIN106 or FLO-MIN114?
- How do I store my flow cells?
- Re-fueling Flow Cells
- Priming the Flongle Flow Cell
- Pore Occupancy
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Getting started
Your first experiment
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Find out moreManaging your devices and account
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