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My MAC address label on my device is incorrect
A media-access control (MAC) address is a unique identifier for each communication channel on a Mk1C.

A small number of devices were produced where there was a mismatch on the MAC address on the device and the sticker.
Fix - Please SSH into the Mk1C and run the command ifconfig
this will show the correct hexidecimal MAC addresses for ethernet (eth0
) and Wi-Fi (wlan0
).

Please note: the label does not display the colon character and uses upper case letters.
Please contact the support team via Live Chat on our website if you require further assistance.
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