
Contact support
You can contact our Customer Services and Technical Services teams round the clock using the contact support function.
Devices: Mk1C
- Common questions regarding the end of standard support for the Mk1C operating system
- How to update your Mk1C signing key
- How do I flash a microSD card to reset my Mk1C?
- I can not correct the date and time on my Mk1C
- My MAC address label on my device is incorrect
- I’m having difficulty connecting via a secure shell session (SSH) to my Mk1C
- I’m having difficulty updating MinKNOW on my Mk1C
Getting started

Your first experiment
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The Nanopore Community
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Managing your devices and account
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Nanopore technology explained
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Full community members have access to posts and private channels
Getting started

Your first experiment
Find out more
The Nanopore Community
Find out more
Managing your devices and account
Find out more