Support
Contact support
You can contact our Customer Services and Technical Services teams round the clock using the contact support function.
Devices:
- How do I store my device?
- What is the throughput for different sequencing devices?
- Why do I need a 1 TB SSD? Can I use an HDD or something smaller?
- Can I use an uninterruptible power supply (UPS) with my device?
- What are the recommended temperature and humidity ranges for proper PromethION function?
- How much bandwidth should I have for transferring data from the PromethION to my local infrastructure?
- Do I need any additional consumables and equipment for using VolTRAX?
- Why am I getting "Please ensure your computer is connected to the internet"?
Getting started
Your first experiment
Find out more
The Nanopore Community
Find out more
Managing your devices and account
Find out more
Nanopore technology explained
Find out moreCommunity posts
Full community members have access to posts and private channels
Getting started
Your first experiment
Find out moreThe Nanopore Community
Find out moreManaging your devices and account
Find out more