Nanopore sequencing offers advantages in all areas of research. Our offering includes DNA sequencing, as well as RNA and gene expression analysis and future technology for analysing proteins.
You can contact our Customer Services and Technical Services teams round the clock using the contact support function.
Once the goods have been delivered to you, please ensure to inspect the device. Contact support if there is any issue.
You can ensure your device is covered by selecting the relevant Software and Device Warranty on the Nanopore Store.
Once your device is covered, you will be notified closer to the time of renewal.
***All purchased devices include 12 months of software and device warranty (excluding Mk1B)
We recommend your device(s) remain on a flat, clean surface to avoid any breakage or contamination.
If you have any questions, please contact the support team via Live Chat on our website.