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Contact support

You can contact our Customer Services and Technical Services teams round the clock using the contact support function.

Contact support

How long will my delivery take?

Based in Europe/USA or Australia?

We expect your order to be delivered within 48 hours of dispatch.

Based outside of the countries?

We expect your order to be delivered within 3-5 working days, depending on your location.

When your order is being prepared for dispatch, you will be notified via email with a pre-shipment notification.

Once your order has left the warehouse and is in transit, you will be notified via email which will include the tracking number.

To check the status of your orders, or amend the dispatch date, you can do this in your My Account.

Getting started

Your first experiment

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The Nanopore Community

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Managing your devices and account

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Nanopore technology explained

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Community posts

Full community members have access to posts and private channels