Nanopore sequencing offers advantages in all areas of research. Our offering includes DNA sequencing, as well as RNA and gene expression analysis and future technology for analysing proteins.
You can contact our Customer Services and Technical Services teams round the clock using the contact support function.
Flow cells and sequencing kits are temperature sensitive. We are obligated to ensure they reach you in the best possible condition.
Consumables are shipped with cool packs to avoid temperature spikes during transit.
It is not unusual for the cool packs to be thawed on arrival. If you have any concerns about this, please speak to one of the team.
We highly recommend that you store the consumables at the correct temperatures on arrival. You can find more information about the stability and storage of each Flow cell or sequencing kit, on the Nanopore Store.
***Devices are shipped separately, to avoid damage in transit