Support

For most products (excluding our MinION starter packs, which must be shipped together in one shipment as well as some smaller Flow Cell packs) there is no limit to the number of shipments you can select per order. The usual shipping fees apply to each shipment.

For example; you can split a 48 pack of MinION Flow Cells over 4 shipments of 12 Flow Cells. All shipments must sent within 9 months of order placement. Please consider the recommended shelf life and warranty period of any consumables when planning your shipments.

The shipping schedule can be selected in the store checkout when placing the order. This can also be amended later on in your Open Orders section.