a member of the Nanopore support team aiding a customer at a conference

Contact support

You can contact our Customer Services and Technical Services teams round the clock using the contact support function.

Contact support

How can I check the status of my order?

You can check the status of your open, pending, invoiced, and canceled orders on your My Account.

You will be emailed a pre-shipment notification once your order is prepared for dispatch.

Once your order has left the warehouse, you will be notified via email with the tracking number.

If you need support joining an account, the Account Leader or Admin can send you an email invite to join the team, from their My Account.

Getting started

Your first experiment

Find out more

The Nanopore Community

Find out more

Managing your devices and account

Find out more

Nanopore technology explained

Find out more

Community posts

Full community members have access to posts and private channels