Nanopore sequencing offers advantages in all areas of research. Our offering includes DNA sequencing, as well as RNA and gene expression analysis and future technology for analysing proteins.
You can contact our Customer Services and Technical Services teams round the clock using the contact support function.
We are delighted to know you'd like to create an account with us.
Before you start, we recommend having your organization's name and address available. This is part of the information we collect from you, to ensure your account is set up.
If you plan to place an order immediately please also ensure you have your organization's billing address and tax status information so your invoices are issued correctly.
Let us begin!
Please navigate to the Nanopore Store. If this is your first time here, please use the dropdown country selector. This will take you to the correct store.
You will land on the Device Page, here is where you can start to put your order together, or jump right into registering. (Please note that we do require you to register for an account or join an existing account prior to placing your first order.)
Let us register first, to do that - click the 'login/register' button at the top of your screen.
Now, we need to capture your name, email address, and organization details and set a password, so we can start creating your account. We will also ask a little about your job role and interests in our product.
Please let us know your role, and what you are interested in:
Once you have completed this section, you will be emailed a verification step. On clicking the verification link you will be verifying your email address and be taken back to the login page, where you will need to enter your email address and password you just created. You will then see this screen:
You will be prompted to select 'Create an account' or 'Join an existing account'.
'Create an account' will allow you to complete the new account registration which should be completed if you are opening a new account for your institution and want to purchase your own Starter Pack. However, there is the option to 'Join an existing account'. This option should be selected if your organization has an existing account with us that you should be added to. The Leader/Admin of the account can also send you an invitation to join their account. If you are not sure, you can contact us for more assistance.
Having chosen to 'Create an account', you will need:
Your Organization's name and location information. This will be pre-filled from your user registration but can be changed if needed.
To confirm your intended use of Oxford Nanopore Technologies products.
To agree to our Terms & Conditions.
To confirm you will not be re-selling our products
Or using them for Military or Nuclear purposes. If you are – don’t worry it just means further information may be required from you before your account is approved.
If you are having any issues with the above registration steps, please refer to the below video guides that can walk you through each step of our registration process.
Registration Step 1: Email Verification video here.
Registration Step 2a. Create a new purchasing account video here.
Registration Step 2b. Join an existing account video here.
Once you have created a new account or have joined an existing account, the next page you will see is our Nanopore store, where you will be automatically logged in as well as able to complete your first purchase.
If you are ready to order, click the 'buy' button on each of the items. This will take you to a detailed page about the product, and the ability to configure it if required.
Once you have made your selection, click 'Add to basket'.
You will be taken to the checkout page, where you will have the option to checkout, or create a quote.
If you create a quote you will need to enter your billing address & shipping address to complete it.
If you are going straight through the checkout, you will need your organization's billing and delivery address details, finance contact and tax status, purchase order, or credit card ready.
If you are paying by purchase order, you will normally find all this information located on the document. If it is not, please contact your finance team before proceeding.
With the Tax status, we have entered the most common selection relevant to your organization type. Please only change this if you are certain that the alternative selection is correct.
If you are tax-exempt or VAT-registered you will need to enter additional information and documentation to set your account to tax-exempt or VAT-registered.
For your delivery schedule, we will offer you a suggested schedule based on what products you have ordered and your shipping location. The suggested shipment dates within our online store will also be based upon the lead times for the products you have selected.
You can choose to change the number of shipments, the shipment dates, and which items are included in each shipment. If a date is “greyed out” this means that this is not available because it is either too early for us to supply or too late as shipments must be completed within the contract period of 9 months (unless stated otherwise).
You can amend your shipment schedule later within the orders section of My Account if your plans change.
Once you are happy with your selections, and you have agreed to the Terms and Conditions, you may submit your order!
You will be emailed an order confirmation - which will include your order number and display your shipment schedule. If you ever need to contact us about your order, please have this information available.
For any reason, if there is an issue with your order - the Order Team will be in contact as soon as possible to discuss it further.
Once your account is set up, this video will show you how to manage your account