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Contact support

You can contact our Customer Services and Technical Services teams round the clock using the contact support function.

Contact support

Flow cell returns

You can read more about our Social & environmental responsibilities here.

There is no cost to you, for returning your flow cells. Once you are finished with your flow cells, please follow one of the two options detailed below:

If you have a flow cell box, please visit this page on the Community for more information on how to arrange a return/collection.

If you have a flow cell bag, that was included in the delivery of your order, please scan the QR code for more information on how to arrange a return/collection

If your flow cell collection has failed, or you are having problems creating the collection in the Community, please contact the one of the team to assist you.

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