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Hardware / Devices
At what temperature are items shipped?
How long will my delivery take to arrive after despatch?
Where can I find my tracking number?
Why is the MinION shipped separately?
Pre-Mk 1B MinIONs
Can I keep my early access MinION for posterity?
Can I upgrade the Early Access MinION?
Do I have to run CTC and Lambda Control Experiment?
Do I have to upgrade now?
Is the classic MinION Configuration Test Cell (CTC) compatible with either the MinION Mk 1 or Mk 1B?
Is the New User Starter Pack fee still a refundable deposit?
Oxford Nanopore Store
Can I purchase multiple starter packs?
Can I return to my cart after exiting the site?
How do I preview the total cost of my order?
My account on the store is displaying the wrong address information, where do I change this?
What payment methods do you accept?
Where can I get a purchase order?
Can I split my order into several deliveries?
How can I check the status of my order?
What is a ‘commercial invoice’?
When will I receive my invoice?
Why is my order status pending / processing?
Can you send me an invoice before I place my order?
Where can I find invoices?
Do you have Dealers in Japan?
Do you use Distributors?
How can I get a W-8 form?
How do we set you up as a new supplier?
Where can I find your vendor information?
How do I create an account?
Why do I need to buy a starter pack?
Why do I need to create an account?
How do I get access to the GitHub repositories?
How do I get access to the Nanopore Community for my colleague?
How do I get access to the Nanopore Community?
How do I store my device?
How do I store my flow cells?
How do I store my kits?
My flow cell collection has failed, what do I do now?
Where do I submit my flow cells for return?
Why do I need to return my flow cells?
What are the different roles available to account members?
What is My Account?
What is Team Management?
Where is my data on GridION?