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Software License & Device Warranty

Peace of mind by guaranteeing your instruments are performing optimally


Our software license and device warranty is currently available for the following products

VolTRAX icon


MinION Mk1C icon

MinION Mk1c

GridION icon


PromethION icon


An active software licence and device warranty is needed in order to use Oxford Nanopore software and devices as laid out in sections 4 and 7 of the Nanopore Product Terms and Conditions and providers the user with access to the following:

What's included

Software updates

Software updates

to access the latest features, basecalling algorithms, and chemistries.

Hardware updates

Hardware updates

to access the latest hardware updates.

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Return and Replace

to continue performing sequencing experiments.

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software, hardware and technical. Monday to Friday 9am–5pm (local time)

Purchase or update your warranty and ensure your device is performing optimally

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If you have any questions about our products or services, chat directly with a member of our sales team.

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