Software License & Device Warranty
Peace of mind by guaranteeing your instruments are performing optimally
Information
Our software license and device warranty is currently available for the following products
VolTRAX
MinION Mk1c
GridION
PromethION
An active software licence and device warranty is needed in order to use Oxford Nanopore software and devices as laid out in sections 4 and 7 of the Nanopore Product Terms and Conditions and providers the user with access to the following:
What's included
Software updates
to access the latest features, basecalling algorithms, and chemistries.
Hardware updates
to access the latest hardware updates.
Return and Replace
to continue performing sequencing experiments.
Support
software, hardware and technical. Monday to Friday 9am–5pm (local time)
Purchase or update your warranty and ensure your device is performing optimally
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Get in touch
Talk to us
If you have any questions about our products or services, chat directly with a member of our sales team.
Talk to usBook a sales call
To book a call with one of our sales team, please click below.
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