a member of the Nanopore support team aiding a customer at a conference

Contact support

You can contact our Customer Services and Technical Services teams round the clock using the contact support function.

Contact support

What payment methods do you accept?

During the checkout, you will be able to choose from a credit/debit card or purchase order.

What is a purchase order?

A purchase order is an official form from your company/institution that confirms that payment will be made based on the invoice you receive from Oxford Nanopore.

You can find our purchase order guide here.

Where can I get a purchase order?

Your finance or accounts team will be able to help you with the purchase order.

What currencies do you accept?

The Nanopore Store operates in USD $, GBP £, EUROS €, and Japanese Yen ¥

***We do not accept American Express

***Please note, if paying by credit or debit card - your payment will be taken automatically on order placement.

Getting started

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Nanopore technology explained

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