Shipping and Logistics


1. Shipping information

Oxford Nanopore Store for orders and deliveries

You will have already logged into the Nanopore Store and paid for your New User Starter Pack, this includes:

  • entry into the Nanopore Community
  • a MinION Mk1B device
  • a Starter Pack of MinION Mk1B consumables

Go to My Account to manage your Nanopore Store account.

My account

Contact Support with any specific delivery questions.

Flow cell and kit packaging and shipping

Flow cells and kits are shipped together in a temperature-controlled shipping box with gel ice packs. Ice packs are stored at 2-8° C, and -20° C ice packs are added to the top of the box (but not in direct contact with product) to maintain the integrity of the shipment.

Kit storage

Oxford Nanopore Technologies kits are stable at room temperature for 5 days, should any unexpected customs delays occur. Upon receipt, the kits should be stored at -20° C.

An exception is the Field Sequencing Kit (SQK-LRK001), which can be stored for up to 1 month at up to +30° C, or at 2-8° C for 3 months unopened.

Flow cell storage

MinION flow cells can be stored for 1 month, unopened, at ambient temperatures, or 3 months chilled at 2-8° C.

MinION Mk1B shipping

The Oxford Nanopore Technologies MinION™ device is stored and shipped at ambient temperature (15-25° C). The MinION Mk1B devices are shipped either in a FedEx Padded Pak or a shipping box.

Please note that the MinION Mk1B is shipped separately to the kits and flow cells in the Starter Pack.

Delivery

Products are shipped to customers on Mondays, Tuesdays, Wednesdays and Thursdays in the USA and Europe. Shipments to the rest of the world are made on Mondays and Tuesdays to allow time for packages to arrive by the end of the week. Shipments to Australia and New Zealand are made on Fridays.

Delivery of products takes no longer than three working days to the USA and Europe, and five working days to the rest of the world.

Delivery charges

The delivery charges are calculated when a quote is raised or during checkout in the Store.

Delivery tracking

Once an order is made, the delivery ID and delivery information can be tracked in the Oxford Nanopore Store.

2. Return of flow cells

Return MinION flow cells within 8 weeks of receipt

Having completed the control experiment and run all flow cells received within the starter pack, please follow the instructions in Flow Cell Returns.

You can buy additional flow cells and sequencing kits from the Oxford Nanopore Store. All purchases will be priority shipments.

Last updated: 1/29/2019

Document options

Language: